Terms & Conditions


The information contained on this website is issued on behalf of Ethical Investors (UK) Ltd whose registered office is: Third Floor, Formal House, 60 St George's Place, Cheltenham, Gloucestershire, GL50 3PN. Registered in England and Wales No. 2857294. Ethical Investors Group is the trading name of Ethical Investors (UK) Ltd.

References to Ethical Investors, Ethical Investors Group, EI or EIG are all deemed to refer to Ethical Investors (UK) Ltd.

Any opinions on this site represent our judgment as of this date and are subject to change without warning. The information on this site is not intended as an offer or solicitation of financial advice, financial planning or a personal recommendation to investing in, buy, sell or otherwise place money with or in any fund, security or any other investment or banking product.

This web site is governed by and construed in accordance with the law of England and Wales and is subject to the exclusive jurisdiction of the English Courts. The information, products and services referred to in this publication are not directed at any person or entity in any jurisdiction or country outside the United Kingdom.

The value of investments and the income from them can go down as well as up and you may not recover the amount of your original investment. Past performance is not necessarily a guide to future performance. Where an investment involves exposure to a foreign currency, changes in rates of exchange may cause the value of the investment and the income from it to go up or down. In the case of some investments, be aware that there may be no recognised market for them and that it may therefore be difficult for you to deal in them or for you to obtain reliable information about their value or the extent of the risks to which they are exposed. Certain investments carry a higher degree of risk than others and may be, therefore, unsuitable for some investors. It may be possible to lose all of your initial capital in certain types of investments.

If you become a client, we will treat you as a Retail Client, as defined by FCA rules, unless we agree specifically otherwise. This is despite the fact that we may be entitled to treat you as a Professional Client or Eligible Counterparty under the appropriate FCA definition. This means that we have chosen to offer our clients the maximum protection available under FCA rules. However, if you are not entitled to be classified as a Retail Client, as defined by the FCA, you may not necessarily have equivalent rights under the Financial Ombudsman Service or the Financial Services Compensation Scheme.

This is because such rights are not a function of how we choose to classify you but are determined under FCA rules by certain criteria, such as asset size, structure and other qualifying criteria. Ethical Investors is a participant in the Financial Services Compensation Scheme (FSCS), established under the Financial Services and Markets Act 2000 which, subject to certain exceptions, provides limited compensation in respect of eligible liabilities if we are declared in default. The right to claim under this scheme is subject to eligibility restrictions. Click here for more information from the FSCS website.

If having become a client you are subsequently dissatisfied with the services we have provided under the agreement we will have entered into with you, you should address your complaint, in the first instance, to the individual who is responsible for your account. If after 24 hours your complaint remains unresolved, please write to The Compliance Officer, Ethical Investors, Third Floor Formal House, 60 St George’s Place, Cheltenham, GL50 3PN or email info@castlefield.com. We will endeavour to resolve your complaint as quickly as possible, but in any event, we will acknowledge receipt of your letter/email promptly. Upon resolution of your complaint, we will send you a final response letter, which sets out the nature of that resolution and any applicable remedy. If for any reason you are dissatisfied with our final response and you are classified as an eligible complainant under FCA rules, please note that you are entitled to refer your complaint to the Financial Ombudsman Service. A leaflet detailing the procedure will be provided with our final response. Click here to obtain further information from the Financial Ombudsman website.